SecurLOCK Equip
GENERAL FAQs
What is SecurLOCK™ Equip?
SecurLOCK Equip is a mobile app that allows you to control how, when and where your debit and/or credit cards are used. It is a simple and secure way to manage and monitor your payment transaction activity. SecurLOCK Equip can help keep your payment cards safe and provide instant notifications whenever your card is used.
What is required to use it?
SecurLOCK Equip requires you have a debit card account issued from Macon Bank & Trust. You will also need an Apple or Android smartphone. After downloading the app you will be instructed to enter your full account number then other authentication information. Once registered you can begin using the app immediately.
Do I need to have online banking set up with Macon Bank & Trust in order to use SecurLOCK?
No, you can use SecurLOCK without utilizing online banking from Macon Bank & Trust. SecurLOCK Equip requires you have a debit card account issued from Macon Bank & Trust and an Apple or Android smartphone.
Is there a fee to use the app?
No. It is provided to you free so you have more control over your card.
How do I get the SecurLOCK Equip app?
It is simple. If you have an iPhone, just download the app from the Apple store. If you have an Android phone, download the app from the Google Play store. Once the app is successfully downloaded to your smartphone, you can begin to register your cards.
How many cards can I register?
Unlimited. But the card(s) must have been issued from Macon Bank & Trust.
What kind of cards can I register?
Debit cards issued from Macon Bank & Trust.
What kind of mobile devices are supported?
Android – version 4.1 or later and Apple (iOS) – device model 4S, 5, 5C, 5S, 6, or 6 Plus with iOS operating system version 6, 7, or 8 and all future device/release going forward.
What if I am having trouble during registration?
Please use the Contact Us button at the bottom of the landing page, and a Macon Bank & Trust Customer Service Representative team member will be more than happy to assist you.
Why do you need my email address?
Your email address is needed in case you forget your password and need to reset it.
By turning my card off am I closing my account?
No. Using the card controls does not change the status of your account.
How long does it take for a control or alert setting to take effect?
It happens immediately after you set and save the option.
If I have my card turned off will my recurring transactions go through?
Yes. Merchant recurring transactions will be approved. Additionally, you can select to receive alerts on recurring transactions as well.
Can I use My Location, My Region and International at the same time?
Where My Locations and My Region work independently or together neither can be used in conjunction with International.
